Billing & Financial Information

Have Questions About Your Bill?

Our Patient Relations Representatives are here to help you understand your charges and insurance.
You can reach us:
Monday–Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 3:00 PM
Call: (716) 376-2400 or stop by our Business Office, located just inside the main entrance of our Olean location.

Our Commitment to Patients
At Olean Medical Group, our mission is to provide the highest quality medical care with dignity, compassion, and respect. We understand that healthcare costs can be stressful, and we are committed to helping patients navigate the billing process with clarity and support.

Our Credit & Billing Policy

To make medical care more accessible, Olean Medical Group extends credit when needed. Here’s what to expect:

No Insurance

  • Payment in full is requested at the time of service.
  • If needed, a minimum deposit of $50.00 is required on the day of your visit.
  • We accept Visa, MasterCard, Discover, cash, or personal check.

Co-Payments

  • If your insurance requires a co-pay, please be prepared to pay it at the time of your visit at the registration desk.

High Deductible Plans

  • If you have a deductible plan, we may request payment before services are provided.
  • Balances must be paid within 12 months, or a minimum of 10% of the total each month.
  • If these terms cannot be met, we may require payment at the time of future visits unless other arrangements are made.

Insurance Billing

  • For insurance carriers we participate with, we will continue to submit claims on your behalf.
  • Our team can assist with general insurance questions, but we cannot negotiate disputes or settle claims with your insurance carrier.

Payment Timelines & Outstanding Balances

  • You will receive a bill at least once a month for any unpaid balances.
  • Balances should be paid in full within 30 days, unless you’ve made arrangements with a financial counselor.

Delinquent Accounts

  • If no payment is made within 90 days, and no formal payment plan is in place:
    -Future visits will be scheduled on a cash basis.
    -The full outstanding balance will be requested at the time of service.

  • If formal arrangements are made but not kept, the balance may be considered delinquent and referred to a collection agency.

Financial Assistance

  • We offer discounted fees for those who qualify under our hardship policy.
  • Our financial counselors can help you apply for assistance, including sliding fee scale options.
  • No one will be denied care due to inability to pay, as long as you are actively working with our financial counselors.
    To apply or learn more, visit our Business Office and speak with one of our counselors.

Thank you for choosing Olean Medical Group.

We’re here to support your health—and your peace of mind.